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Corporate Telephony Solutions:
O&E provides telephony solutions for corporations. These solutions can be utilized by corporations needing a substantial communications infrastructure. They can also be resold or provided as a service by companies whose business it is to manage the telephony needs of other companies.
O&E's Corporate
Telephony experience includes:
 | Auto Attendant |
| Unified Messaging |
| IVR |
| Speech Enabled IVR |
| IP - Telephony Link |
| Hybrid web/Telephony systems |
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Services:
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AUTO ATTENDANT:
| Automates the function of switchboard operators |
| The AUTO ATTENDANT prompts callers for the desired
extension, speech recognition is used to understand the
response and the caller is then connected to the
appropriate destination |
| Speech Recognizer can understand a range of accents. |
| Interfaces with existing voice mail systems |
| A menu driven interface is used to update the system’s
telephone directory, including a screen to provide the
pronunciation of names |
| Supports up to 4000 names
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UNIFIED MESSAGING:
| Integrates Voice Mail, Email and FAX |
| Incoming Voice Mail and FAXes get digitized and
forwarded to recipients Email box |
| A Web Browser interface is available for users to access
their messages over the corporate intranet or the internet |
| User can customize how their messages are to be routed
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SPEECH ENABLED IVR:
| Access to corporate databases via the telephone - a very
familiar and widely available device |
| User can retrieve information using spoken commands or
telephone keys |
| Applications include:
• Order Taking
• Help Systems
• Scheduling equipment deliveries and pickups
• Scheduling repairmen and other maintenance functions
• Account Information Retrieval |
| Applications can be available all day, any day of the week |
| Custom solution required for each application
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IP - TELEPHONY LINK:
| Allows voice and fax links to regional offices over the
internet or corporate intranet link |
| This option can be cost efficient way of communicating
with a regional office |
| Particularly suited for Fax transmissions |
| Communications are encrypted for confidentiality
O&E provides telephony solutions for corporations.
These solutions can be utilized by corporations |
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